Contact Us
Need a hand? Our support team is here to help with questions, account-related issues, verification and technical concerns, or any feedback about your experience. Reach out through live chat, email or phone and we’ll respond promptly. For account security or payments, have your ID and transaction details ready to speed up verification. Support is available to Canadian players and is focused on fast, practical resolutions.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification and technical queries; replies usually within a few hours) |
| General enquiries | [email protected] (site questions, billing and payment info; expect reply within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships, promos and tracking; contact for media and campaigns) |
| Phone | +1 647 382 1946 (English support; call for urgent account issues, verification or payments) |
| Working hours | 24/7 (live chat and email monitored around the clock) |
Email assistance
Email is the preferred way to handle detailed requests, account issues, or matters that need supporting documents or explanations. Please contact [email protected] with a clear subject line and include your full name, account ID and current contact details to avoid delays. Attach any relevant files and state your preferred reply method for the quickest resolution.
Send us a message
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests like account or payment questions are usually handled quickly. More complex issues, such as detailed account reviews or verification cases, can take longer depending on the circumstances and required checks. We appreciate your patience and will keep you updated throughout the process.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve the site. We review every message carefully and use your input to refine features, fix issues, and improve the user experience. Your thoughts guide updates to content, promotions and site tools, so please get in touch and let us know how we can do better.